Return Policy

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page for any exceptions to the table below.

Category Period Conditions
Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Watches, Eyewear, Fashion Accessories and Jewellery (non-precious)  7 days

exchange

You may return for an exchange within 30 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

 

Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

7 days

replacement

You may return for a replacement within 10 days of delivery.

 

For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care,  Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables No returns Returns cannot be accepted for these product categories.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un-detached and clearly visible.

Complete Product

All in-the-box accessories,freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

 

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

What is ‘s 7 day Return and Exchange Policy? How does it work?

 

The Modern Vedic’s 7 day returns and exchange policy gives you an option to return or exchange items purchased on for any reason within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1.      Pick up: In most locations, we offer a free pick up service.

2.      Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs into your PhonePe wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

1.      Swarovski, Precious Jewelry, Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

2.      Due to the intimate nature, we handle returns for certain Inner-wear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

3.      All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

4.      Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

5.      In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

6.      If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

7.      If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.

How long would it take me to receive the refund of the returned product?

We take 5 business days from the date of receipt of the goods at  to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies,  may at its sole discretion, request you to share with us a screenshot of your bank statement.

How can I Self-Ship the product to ?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared with us. The courier bill/receipt should satisfy the following conditions for successful processing:

1.      It should capture the weight of the return package.

2.      Residential/office address, destination address, shipment date, amount and other details should be mentioned.

3.      The information on the receipt should NOT be edited/over-written.

4.      The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.

D-54,Mu-1,Greater Noida – 201310

+91 9456638863

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 7 days from the date of delivery. For more details, please call us on +91 9456638863.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.